business growth

Customer Service: Turning Prospects Into Raving Fans – 11th July 2025

From Customers to Advocates: Transform Your Customer Service Game   Exceptional customer service isn’t just the cherry on top – it’s the secret sauce that fuels lasting business success.   Why Attend This Workshop?   In today’s competitive world, it’s not enough to meet expectations. We need to exceed them and create experiences that leave

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Profit Booster Secrets to Growing Your Bottom Line – 20th June 2025

Boost Your Bottom Line with Proven Strategies   Every business owner dreams of more profit – but figuring out how to achieve it can feel like cracking a code. This workshop makes it simple, actionable, and effective.   What You’ll Learn:   🚀 Pinpoint Hidden Opportunities – We’ll map your customers’ journey to uncover areas

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The Knowing-Doing Gap: Why We Don’t Act on What We Know (And How to Fix It)

Have you heard of the knowing-doing gap? We’ve all been there! We know exactly what needs to be done – whether it’s starting that big project, reaching out to a potential client, or making time for self-care – but somehow, we just don’t do it. We tell ourselves we’ll start tomorrow, next week, or once

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Why Improving Processes Is Great for Business

Improving operational efficiency can be one of the simplest, most cost-effective methods to boost profit margins. The key lies in business process improvement. While many companies focus on flashy marketing tactics, innovative products, or cutting-edge technology to drive growth, process improvement often remains an underrated strategy. Yet, it’s an essential ingredient for sustainable success. No

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Why it’s not kind to be nice in business and what to do about it

There’s a difference isn’t there between being nice and being kind. The difference can make all the difference in business. ‘Nice’ is sticking our heads in the sand and pretending everything is OK when it clearly isn’t. Being ‘kind’ on the other hand is addressing the problem with honesty, respect and empathy. The problem is

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